Shipping policy
Last Updated: (17 January,2026)
At Brenovibe, we are committed to providing reliable and transparent shipping services. Please review our Shipping Policy carefully before placing an order.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Processing time does not include weekends or public holidays.
- During high-demand periods, processing may take slightly longer.
Once your order is processed, you will receive a confirmation email with tracking details (if available).
2. Shipping Time
Estimated delivery times vary based on your location and the shipping method selected at checkout.
- Standard Shipping: 10–15 business days (estimated)
- Delivery times are estimates only and not guaranteed, similar to Amazon’s policy.
3. Shipping Costs
- Shipping fees are calculated at checkout unless stated otherwise.
- Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
4. Shipping Carriers
We work with reliable third-party carriers to deliver your orders. Carrier selection may vary depending on destination and product availability.
5. Tracking Information
- Tracking information will be provided once available.
- Some orders may experience limited tracking updates depending on the carrier.
6. Delays & Unforeseen Circumstances
Brenovibe is not responsible for shipping delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Incorrect or incomplete shipping addresses
- Events beyond our control
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping details.
- Orders shipped to incorrect or incomplete addresses may be delayed or returned.
- Brenovibe is not responsible for lost orders due to incorrect address information.
8. Lost or Missing Packages
If your order is marked as delivered but not received:
- Please contact the carrier first
- Then email us within 7 days of delivery confirmation
We will assist in investigating the issue but cannot guarantee replacements for confirmed deliveries.
9. Damaged Packages
If your package arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the package and item
Email: brenovibe13@gmail.com.
10. International Shipping
We may ship internationally where available. Delivery times, customs procedures, and fees vary by country and are the customer’s responsibility.
11. Policy Updates
Brenovibe reserves the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting.
12. Contact Us
For shipping-related questions, please contact: